The Tourism Safety Passport
Confidence and Safety in Everyday Tourism Operations
The Tourism Safety passport training is not based on common sense alone; it provides practical examples from real accidents and near-miss situations. The aim is to help participants recognize the underlying causes of risks and learn how they can be prevented.
In the tourism industry, safety is not only the responsibility of the employer or the employee – it is a shared responsibility, and everyone’s contribution affects the outcome.
Who Is the Training For?
Work in the tourism industry is often seasonal and highly diverse. Different customer groups, along with varying operating environments and conditions, create their own challenges for safety.
The Tourism Safety Passport (MaTuPa) is a tailored, voluntary safety training designed for professionals in the tourism sector, including:
-
Accommodation and food service industry
-
Programme and experience service providers
-
Ski resort employees
-
Also suitable for experienced professionals
The Tourism Safety Passport provides employees with essential knowledge of tourism safety and encourages them to further develop their own safety skills.
Employees who are well versed in safety matters are better prepared to operate in the sometimes challenging everyday situations of the tourism industry, on the frontline of customer safety.
Training sessions are widely organized across the Lapland region as well as in the Oulu area.
What Does the Training Consist Of?
The Tourism Safety Passport training is a one-day safety course.
Training content includes:
-
The importance of safety in tourism
-
Specific characteristics of tourism safety
-
Laws and regulations
-
Review of safety documentation and safety plans
-
Independent risk management
-
Risks across different sectors
-
Emergency procedures
Participants who attend the full-day training and successfully pass the exam will receive a Tourism Safety Passport, valid for five years.
Snowtrail Safaris Developed Its Operations with the Help of a Tourism Safety Passport Training
Snowtrail Safaris places a strong emphasis on responsibility and safety. The MaTuPa training provided concrete tools for risk management and customer safety.
“When safety is in order, we are able to offer a reliable experience. Risks never disappear completely, but we can minimize them. I recommend the training to other operators in the industry as well, so that tourism can be made safer for everyone – both domestic and international travelers,” says Topias Laurila, CEO of Snowtrail Safaris.
Frequently Asked Questions
-
What Issue Commonly Arises in Tourism Safety?
The most common safety shortcoming in tourism businesses is related to onboarding and induction. Being busy is not a valid reason to neglect proper induction – it is the cornerstone of safety. The training also provides valuable tips that can be applied to improving company onboarding practices.
-
Are Statutory Requirements Covered in the Training?
Yes. The training covers, among other things, how tourism businesses can meet statutory safety requirements. One of the key tools in this work is the safety document – but it is not just a form; it is an integral part of a company’s responsible operating culture.
-
What Kind of Examples Are Covered in the Training?
The training includes concrete examples of accidents and near-miss situations. Through these examples, participants learn to identify risk factors and understand how hazardous situations can be prevented.
Meet the Trainer -
Pertti Yliniemelä
Pertti Yliniemelä is an energetic and engaging trainer who places special emphasis on a safe learning environment and interactive communication. His goal is to learn the names of all participants during the training day.
pertti.yliniemela@redu.fi
040 610 5927
Safety Is No Accident – Training Brings Confidence to Everyday Tourism Work
Lapland’s tourism industry offers memorable experiences, but also presents safety challenges. Changing conditions, diverse customer groups, and seasonal work demand heightened vigilance from both employees and entrepreneurs. Safety must not be neglected due to a busy schedule – it is an integral part of high-quality service and responsible business.
“When you see how serious situations can arise from small details, you start to look at your own work with fresh eyes,” says trainer Pertti Yliniemelä.
